Craft My Will
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    Terms & Conditions

    Last Updated: January 2025

    Please read these Terms and Conditions ("Terms") carefully before using the Craft My Will website and service. By using our service, you agree to be bound by these Terms.

    1. Definitions

    • "Craft My Will", "we", "us", or "our" refers to Craft My Will Ltd.
    • "Service" refers to the Craft My Will website and online will-writing platform.
    • "User", "you", or "your" refers to any individual using our Service.
    • "Will" refers to the Last Will and Testament document created through our Service.

    2. Service Description

    Craft My Will provides an online document preparation service that enables users to create their own Last Will and Testament. The Service includes:

    • A guided questionnaire to gather information for your will
    • Automatic generation of a professionally formatted will document
    • PDF download and email delivery of your will
    • Instructions for signing and witnessing your will

    3. Eligibility

    To use our Service, you must:

    • Be at least 18 years of age
    • Be of sound mind and capable of making a valid will
    • Be resident in England or Wales (for legal validity purposes)
    • Have the legal capacity to enter into a binding agreement

    4. Not Legal Advice

    Craft My Will is not a law firm and does not provide legal advice.Our Service is a self-help document preparation tool. The information provided is for general guidance only and should not be relied upon as legal advice.

    We recommend seeking independent legal advice from a qualified solicitor if you have complex circumstances or are unsure whether our Service is suitable for your needs.

    5. User Responsibilities

    You are responsible for:

    • Providing accurate, complete, and truthful information
    • Ensuring you understand each question and answer appropriately
    • Reviewing your completed will carefully before downloading
    • Properly signing and witnessing your will according to our instructions
    • Storing your will safely and informing relevant parties of its location
    • Maintaining the confidentiality of your account credentials

    6. Pricing and Payment

    The current price for our Service is £25 (including VAT). This is a one-time payment for a single will document.

    • Payment is required before you can download your completed will
    • All prices are in British Pounds Sterling (GBP)
    • We accept major credit and debit cards via Stripe
    • Prices may change from time to time; the price at checkout applies

    7. Refund Policy

    All purchases are final. Because your will is delivered as a digital document immediately upon payment, we do not offer a money-back guarantee. If you experience a technical issue that prevents you from receiving your document, please contact us at help@craftmywill.com and we will resolve it promptly.

    8. Intellectual Property

    All content on the Craft My Will website, including text, graphics, logos, and software, is the property of Craft My Will Ltd or its licensors and is protected by intellectual property laws.

    You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. You retain ownership of the personal information you provide and the will document created for your use.

    9. Limitation of Liability

    To the fullest extent permitted by law:

    • Our total liability to you shall not exceed the amount you paid for the Service
    • We shall not be liable for any indirect, incidental, special, or consequential damages
    • We do not guarantee that your will is suitable for your specific circumstances
    • We are not liable for any losses arising from errors in information you provide
    • We are not liable for any losses arising from improper signing or witnessing of your will

    10. Indemnification

    You agree to indemnify and hold harmless Craft My Will Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or your breach of these Terms.

    11. Account Termination

    We may suspend or terminate your access to the Service if:

    • You breach these Terms
    • We suspect fraudulent or illegal activity
    • We are required to do so by law
    • We decide to discontinue the Service

    12. Changes to Terms

    We may modify these Terms at any time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of the Service after changes are posted constitutes acceptance of those changes.

    13. Governing Law

    These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    14. Severability

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

    15. Entire Agreement

    These Terms, together with our Privacy Policy and Legal Disclaimer, constitute the entire agreement between you and Craft My Will regarding your use of the Service.

    16. Contact Us

    If you have any questions about these Terms, please contact us at:

    Craft My Will Ltd
    Email: legal@craftmywill.com
    Address: London, United Kingdom